Force Quitting the Application

When to Force Quit the Sense App

Force quitting the Sense application can help resolve various issues such as:

• App freezing or becoming unresponsive
• Bluetooth connection problems
• Sync issues with your sense band
• Unexpected behavior during setup
• App crashes or error messages

If you experience any of these issues, try force quitting the app first before attempting other troubleshooting steps.

Force Quitting on Android

Method 1: Using Recent Apps (Recommended)

1. Tap the Recent Apps button (square icon) on your Android device
2. Find the Sense app in the list of recent applications
3. Swipe the app card up or tap the X button to close it
4. Alternatively, tap Close All to close all recent apps
5. Remove the Polar 360 device from Bluetooth settings by clicking the Forget button.

Method 2: Using App Settings

1. Open your Android device’s Settings
2. Navigate to Apps or Applications
3. Find and tap on Sense in the list
4. Tap Force Stop
5. Confirm the action when prompted
6. Remove the Polar 360 device from Bluetooth settings by clicking the Forget button.

Force Quitting on iOS

Method 1: Using App Switcher (Recommended)

1. Swipe up from the bottom of the screen (iPhone X and newer)
   • For older iPhones: Double-tap the Home button
2. Find the Sense app in the app switcher
3. Swipe up on the Sense app card to close it
4. You can also swipe up on multiple apps to close them simultaneously
5. Remove the Polar 360 device from Bluetooth settings by tapping the (i) icon and selecting “Forget This Device”

Method 2: Using Settings

1. Open your iPhone’s Settings
2. Scroll down and tap on Sense
3. Tap Background App Refresh
4. Toggle it Off temporarily
5. Return to the app switcher and close the Sense app
6. Remove the Polar 360 device from Bluetooth settings by tapping the (i) icon and selecting “Forget This Device”

After Force Quitting

Once you’ve force quit the Sense app:

1. Wait a few seconds before reopening the app
2. Open the Sense app from your home screen or app drawer
3. Check if the issue is resolved
4. If problems persist, try the following additional steps:
   • Restart your smartphone
   • Check your Bluetooth connection
   • Ensure your sense band is nearby and powered on

Additional Troubleshooting

If force quitting doesn’t resolve the issue, try factory resetting the sense band.

For Android Users

• Clear the app cache: Settings > Apps > Sense > Storage > Clear Cache
• Uninstall and reinstall the Sense app from Google Play Store

For iOS Users

• Restart your iPhone completely
• Uninstall and reinstall the Sense app from the App Store

For Both Platforms

• Ensure your sense band is properly charged
• Check that Bluetooth is enabled on your device
• Try pairing your sense band again through the app

When to Contact Support

Contact Sense support if:

• Factory resetting the sense band does not work.
• Force quitting doesn’t resolve the issue.
• Force quitting and removing from Bluetooth does not work.
• The app continues to crash after reinstalling.
• You’re unable to pair your sense band after multiple attempts
• You experience persistent Bluetooth connectivity issues

For additional help, visit our support portal or contact us through the Sense app.