Unboxing and Initial Setup

What’s in the Box

When you open your sense band package, you should find:

Essential Components

• Sense band device - The main wearable device with integrated sensors
• Charging cable - USB cable for charging the device
• Quick start guide - The quick start guide is printed as a QR code on the side of the box

Initial Setup Process

Step 1: First-Time Charging

1. Connect the charging cable to your sense band
2. Plug into power source - Use a USB charger or computer USB port
3. Observe LED indicators - You should see four red LEDs rotating clockwise
4. Wait for full charge - LEDs will remain continuously on when fully charged

Step 2: Power On and Initial Activation

1. Device turns on automatically when connected to power
2. LED pattern confirmation - Four clockwise rotating red LEDs indicate charging

Step 3: Prepare for Pairing

1. Download the Sense app from your device’s app store
2. Ensure Bluetooth is enabled on your smartphone
3. Keep the band connected to the charger during initial setup
4. Have your login credentials ready for the Sense app
5. Follow the pairing instructions onscreen or following our documentation

Initial LED Patterns

During First Charge

• Four red LEDs rotating clockwise - Normal charging in progress
• LEDs remain continuously on - Charging complete, ready for setup
• No LED activity - Check cable connection and power source

Before First Pairing

• Keep device connected to charger during initial pairing
• LEDs should be steady (not rotating) when fully charged
• If LEDs are rotating - Continue charging until they become steady

First-Time Pairing

Prerequisites

• Sense app installed - Download from App Store or Google Play
• Bluetooth enabled - Ensure your phone’s Bluetooth is on
• Stable internet connection - Required for app setup

Pairing Process

1. Open the Sense app on your smartphone
2. Follow the app’s pairing instructions - The app will guide you through setup
3. Keep the band connected to the charger during pairing
4. Complete the setup process as directed by the app

Troubleshooting Initial Setup

Device Won’t Turn On

• Check cable connection - Ensure charging cable is properly connected
• Try different power source - Use a different USB charger or computer
• Check cable condition - Look for damage to the charging cable
• Contact support - If device still won’t power on

LEDs Not Showing Expected Pattern

Refer to LED Guide for the pattern meanings on the reverse of your sense band.

After Successful Setup

First Use

1. Disconnect from charger - Only after successful pairing
2. Wear the device - Follow wearing instructions
3. Check app connection - Verify data is syncing in the app
4. Start tracking - Your device is ready to track activity and sleep

Next Steps

• Read the care guide - Learn how to care for your device
• Start using features - Explore activity and sleep tracking

Important Notes

Initial Charge Requirements

• Use provided cable - Use the cable that came with your device
• Allow sufficient time - Initial charge may take several hours

Safety Information

• Keep away from water - Device is water-resistant but not waterproof
• Avoid extreme temperatures - Don’t expose to extreme heat or cold
• Handle with care - Avoid dropping or rough handling
• Follow care instructions - Regular cleaning and maintenance required

For detailed information about charging, see Charging Guide. For LED pattern meanings, see LED Guide.