Restarting and Resetting

If you experience problems with your device, you can try restarting it. Restarting the device will not delete any data from the device. However, when restarting, the device’s date and time settings will return to the default, and any ongoing processes (such as sleep calculation) will end. After reset, the device should be synced with the app to get the correct time settings on the device.

The restart/reset button is on the top side of the device, under the wristband. To restart the device, press the button with a pin when the device is NOT plugged in to a powered USB port or a USB charger.

Should a restart not fix the problem, the device can be factory reset.